> For the complete documentation index, see [llms.txt](https://hayha-bots.gitbook.io/hayhaaio/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://hayha-bots.gitbook.io/hayhaaio/error-codes/amazon-error-codes.md).

# Amazon Error Codes

This table describes common error codes. Not all the solutions will help resolve your problems if you're still facing issues after troubleshooting please open a ticket in our Discord server.

<table><thead><tr><th width="150" align="center">Error / Status</th><th align="center">Possible Solutions / Notes</th><th data-hidden></th><th data-hidden></th><th data-hidden></th><th data-hidden></th></tr></thead><tbody><tr><td align="center"><mark style="color:red;"><strong>Bad Status: 302</strong></mark></td><td align="center">Sign up for Amazon Smile on the account and enable the Amazon Smile option on the task creator. This error could also mean your account is locked.</td><td></td><td></td><td></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Error: 502 / Error: 503</strong></mark></td><td align="center">The Amazon account is potentially soft-banned. Let the account rest. Sending too many Add to Cart requests from the account for longer periods of time can cause this. </td><td></td><td></td><td></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Error With Request</strong></mark></td><td align="center">Proxy issues, make sure they're working and remake tasks. Restart your machine if this problem continues.</td><td></td><td></td><td></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Session Expired</strong></mark></td><td align="center">Your Amazon account's session is no longer valid. We recommend logging in again through the "Accounts" section and using the login method "Sessions".</td><td></td><td></td><td></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Error Captcha at Login, Retrying</strong></mark></td><td align="center">The bot is attempting to login but Amazon is giving it a Captcha during the login process. We suggest logging in again through the "Accounts" section and using the login method "Sessions".</td><td></td><td></td><td></td><td></td></tr><tr><td align="center"><mark style="color:red;"><strong>Error Account Defaults Not Set, Retrying</strong></mark></td><td align="center">Make sure to set a default shipping address and payment method on the Amazon account since the bot will use that information to checkout. If you're still getting that error after setting a default shipping address and payment log out the session in the "Accounts" tab and re-login.</td><td></td><td></td><td></td><td></td></tr></tbody></table>